Corona Policy

Frequently asked questions about the corona virus

Have you booked a vacation with Villatent, or do you want to book a vacation but you are unsure about the current situation concerning the corona virus? We cannot take away the worries, but we will of course think with you about alternatives and possibilities. Because if there is one thing we find important, it is that you can enjoy your vacation without worries.

Naturally, we keep a close eye on the news for each country. In this, we follow the advice of the Ministry of Foreign Affairs. Here you will find more information per country on possible entry restrictions and corona measures.

At Villatent you can change your vacation up to 14 days before arrival. There are of course a few 'rules' attached to this:

Rebooking is free and can be done without giving any reason;
Rebooking is possible up to 14 days before arrival;
The rebooking guarantee applies to the entire reservation;
Rebooking is possible based on availability;
Rebooking is only possible for the same season (2021);
Rebooking into 2022 is therefore not possible;
Exception: rebooking to 2022 is possible if code orange/red is in force in your vacation region.
If the price of the rebooked vacation is lower than the original reservation, the difference will not be refunded;
If the price of the rebooked vacation is higher than the original reservation, the additional costs will be charged;
The duration of the stay must remain the same;
Rebooking can be done by phone or via mailme@villatent.nl. Please indicate your desired arrival date, so we can check availability;
We confirm the rebooking by e-mail.

Depending on your vacation destination, you may have to prove in advance that you are not infected by means of a PCR test. On the website of the Ministry of Foreign Affairs you can easily check whether this applies to your vacation destination.

Note: There are still many uncertainties regarding the need for a PCR test for non-essential travel, including vacations. For example, each destination has different age requirements and the amount of time that may elapse between the test and travel. Therefore, no rights can be derived from this information. Travellers are at all times responsible for obtaining the correct documents (in time) for the country of departure and the country of destination. Travelers are also responsible for keeping themselves informed of current requirements. Please also note that a PCR test may be required upon return to the UK.

Disclaimer

This Corona Compensation Policy relating to the Corona Virus outbreak is a supplement to our General Terms and Conditions.

Deposit with a voucher also means refund with a voucher

Villatent reserves the right to modify the goodwill policy at any time

Any modification, discontinuance or update of the terms and conditions or content of this goodwill policy will be communicated by Villatent via this page

For bookings made through a Dutch channel, Dutch law applies.