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Corona Policy

  1. Corona Policy
 

Updated: 4-8-2021

Frequently asked questions about the corona virus

Have you booked a vacation with Villatent, or do you want to book a vacation but you are unsure about the current situation concerning the corona virus? We cannot take away the worries, but we will of course think with you about alternatives and possibilities. Because if there is one thing we find important, it is that you can enjoy your vacation without worries.

Naturally, we keep a close eye on the news for each country. In this, we follow the advice of the Ministry of Foreign Affairs. Here you will find more information per country on possible entry restrictions and corona measures. 

How does your corona refund guarantee work?

We guarantee a full refund (minus 35,- euro booking fee) if your stay is cancelled due to code red or orange at your vacation destination. This applies up to 1 day before arrival and is only valid for bookings made from 1 January 2021. Would you rather postpone your vacation until 2022? No problem at all! See also: 'Can I change my vacation?

Can I change my vacation?

At Villatent you can change your vacation up to 14 days before arrival. There are of course a few 'rules' attached to this:

  • Rebooking is free and can be done without giving any reason;
  • Rebooking is possible up to 14 days before arrival;
  • The rebooking guarantee applies to the entire reservation;
  • Rebooking is possible based on availability;
  • Rebooking is only possible for the same season (2021);
  • Rebooking into 2022 is therefore not possible;
  • Exception: rebooking to 2022 is possible if code orange/red is in force in your vacation region.
  • If the price of the rebooked vacation is lower than the original reservation, the difference will not be refunded;
  • If the price of the rebooked vacation is higher than the original reservation, the additional costs will be charged;
  • The duration of the stay must remain the same;
  • Rebooking can be done by phone or via mailme@villatent.nl. Please indicate your desired arrival date, so we can check availability;
  • We confirm the rebooking by e-mail.

I don't want to go on vacation anymore. Can I cancel my vacation because of the coronavirus?

Do you want to cancel your vacation for an area where no code red/orange applies? Then the General Conditions as accepted when making the booking apply. Cancellation costs can possibly be recovered from your cancellation insurance. This depends on the conditions of your insurance. Reservation fees are not refundable under any circumstances.

 

Disclaimer

  • This Corona Compensation Policy relating to the Corona Virus outbreak is a supplement to our General Terms and Conditions.
  • Deposit with a voucher also means refund with a voucher
  • Villatent reserves the right to modify the goodwill policy at any time
  • Any modification, discontinuance or update of the terms and conditions or content of this goodwill policy will be communicated by Villatent via this page 
  • For bookings made through a Dutch channel, Dutch law applies.