Have you booked a holiday with Villatent Europe BV or do you want to book a holiday and would you like to know some information about this in connection with the outbreak of the corona virus? We understand that. We cannot take away the unrest, but of course we think along with you about alternatives and possibilities. Because if there is one thing that is important to us, it is that you can go on holiday carefree and with pleasure. That is why we would like to make an exception for you because of this unpleasant situation, in addition to our current travel conditions. We realize that not every travel organization is so lenient in its rebooking policy.
Of course we cannot predict how the virus will develop, we naturally keep a close eye on the news per country every day. In this we follow the advice of the Ministry of Foreign Affairs. Obviously, it is paramount that we as Villatent Europe BV do not let you go on holiday to a destination that is considered unsafe. We stand for a carefree holiday, in which fun is paramount. Of course, that does not include concerns about safety. You can count on us!
The general guidelines for corona are the same in all European countries as in the Netherlands: for example, you should stay at home when you feel ill, sneeze into your elbow, wash your hands regularly, use paper tissues, avoid physical contact and keep 1.5 meters away. For the specific measures at the campsite booked by you, we would like to refer you to the site or social media channels of the campsite itself.
Traveling for recreational purposes is again possible for many European countries. There are destinations we cannot travel to yet. Although most of it can be traveled again, there are rapidly changing color codes regionally and locally. As you would expect from us, we keep a close eye on this. We do not specify the individual regions or cities with the color code orange or red below.
When from 14 days before arrival code red / orange is called in the area of the camping site booked by you, you can request a voucher worth the amount already paid. Code red / orange applies on the basis of the advice of the Ministry of Foreign Affairs. This voucher from the 2021 season is valid until October 31, 2022.
NOTE: Vouchers from the 2020 season that have already been issued will of course retain their value and can be redeemed until October 31, 2021.
At Villatent you can change your holiday up to 14 days before arrival. There are of course a few 'rules' attached to this:
If you want to cancel your holiday, the General Terms and Conditions apply as accepted when making the booking. Cancellation costs can possibly be recovered from your cancellation insurance. Whether that succeeds depends on the conditions of your insurance and the reason for cancellation. Reservation costs will not be refunded under any circumstances.
Carefree on holiday, with the security of Villatent. That is what we stand for and you can expect from us. That is why we like to think along with you about alternative travel destinations. We understand that this is a lot of hassle for you, which is why we are happy to support you. After all, it is annoying enough that your first choice expires. The main thing remains that you can go on holiday with pleasure at Villatent. We are happy to advise you!