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Leniency Policy Corona

  1. Leniency Policy Corona
 

Updated: 21-10-2020

How do we deal with your holiday in relation to the corona virus?

Have you booked a holiday with Villatent Europe BV or do you want to book a holiday and would you like to know some information about this in connection with the outbreak of the corona virus? We understand that. We cannot take away the unrest, but of course we think along with you about alternatives and possibilities. Because if there is one thing that is important to us, it is that you can go on holiday carefree and with pleasure. That is why we would like to make an exception for you because of this unpleasant situation, in addition to our current travel conditions. We realize that not every travel organization is so lenient in its rebooking policy.

Advice from the Ministry of Foreign Affairs

Of course we cannot predict how the virus will develop, we naturally keep a close eye on the news per country every day. In this we follow the advice of the Ministry of Foreign Affairs. Obviously, it is paramount that we as Villatent Europe BV do not let you go on holiday to a destination that is considered unsafe. We stand for a carefree holiday, in which fun is paramount. Of course, that does not include concerns about safety. You can count on us!

What measures apply at my holiday destination?

The general guidelines for corona are the same in all European countries as in the Netherlands: for example, you should stay at home when you feel ill, sneeze into your elbow, wash your hands regularly, use paper tissues, avoid physical contact and keep 1.5 meters away. For the specific measures at the campsite booked by you, we would like to refer you to the site or social media channels of the campsite itself.

What does this mean for my trip?

Traveling for recreational purposes is again possible for many European countries. There are destinations we cannot travel to yet. Although most of it can be traveled again, there are rapidly changing color codes regionally and locally. As you would expect from us, we keep a close eye on this. We do not specify the individual regions or cities with the color code orange or red below.

Villatent Corona voucher

When from 14 days before arrival code red / orange is called in the area of ​​the camping site booked by you, you can request a voucher worth the amount already paid. Code red / orange applies on the basis of the advice of the Ministry of Foreign Affairs. This voucher from the 2021 season is valid until October 31, 2022.

NOTE: Vouchers from the 2020 season that have already been issued will of course retain their value and can be redeemed until October 31, 2021.

Rebooking to a different travel destination

At Villatent you can change your holiday up to 14 days before arrival. There are of course a few 'rules' attached to this:

  • Rebooking can be done free of charge without stating a reason;
  • You can rebook up to 14 days before the arrival date;
  • The rebooking guarantee applies to the entire reservation;
  • Rebooking is only possible based on availability at the time of rebooking;
  • Rebooking is only possible for the same season (2021);
  • Rebooking to 2022 is therefore not possible;
  • If the travel sum of the rebooked holiday is lower than the original reservation, the difference will not be refunded;
  • If the travel sum of the rebooked holiday is higher than the original reservation, the additional costs will be charged;
  • The duration of the stay must remain the same;
  • You can rebook by telephone or via mailme@villatent.nl. Indicate what your desired arrival date will be, then we will check availability;
  • We confirm the rebooking by e-mail.

I don't want to go on vacation anymore. Can I cancel my holiday due to the Coronavirus?

If you want to cancel your holiday, the General Terms and Conditions apply as accepted when making the booking. Cancellation costs can possibly be recovered from your cancellation insurance. Whether that succeeds depends on the conditions of your insurance and the reason for cancellation. Reservation costs will not be refunded under any circumstances.

Let us advise you

Carefree on holiday, with the security of Villatent. That is what we stand for and you can expect from us. That is why we like to think along with you about alternative travel destinations. We understand that this is a lot of hassle for you, which is why we are happy to support you. After all, it is annoying enough that your first choice expires. The main thing remains that you can go on holiday with pleasure at Villatent. We are happy to advise you!

Disclaimer

  • This leniency policy corona in connection with the outbreak of the corona virus is an addition to the general terms and conditions of Villatent Europe BV
  • Villatent Europe BV has the right at all times to adjust the leniency policy corona in, among other situations, where there is a technical malfunction, printing or typesetting error or there is a suspicion of fraud.
  • Villatent Europe BV reserves the right to terminate the leniency policy, to change conditions, provisions or information at its discretion and without prior notice, without Villatent Europe BV being obliged in any way to compensate the participants or travelers.
  • Changes, cancellations or adjustments to the conditions or the content of this leniency policy corona will be announced by Villatent Europe BV via this page villatent.nl/corona-update.
  • For bookings made through a Dutch channel, Dutch law is applicable.
 
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