Frequently Asked Questions

Answers to frequently asked questions

In the sections below you will find answers to frequently asked questions. Is your answer not listed? Then use the search function in the main menu or contact us.

0. Additional information about the coronavirus

Have you booked a holiday with Villatent, or do you want to book a holiday but are you in doubt due to the corona virus? On our special corona page we tell you everything you need to know. Keep an eye on this page, it is regularly updated with new information.

1. What is the maximum number of persons allowed to stay in a Villatent?

Our Villatent Luxe and Villatent Luxe with sanitary tents are equipped for up to five people and the Villatent Luxe with sanitary XL is equipped for up to six people.

2. Can I hire additional towels?

No, unfortunately it is not possible to hire additional towels via Villatent. It is best to bring towels from home or inquire at the campsite’s reception whether you can hire towels.

3. What items are included in the bed linen package?

The bed linen package contains in principle a pillow slip, a fitted sheet, and a duvet cover. However, duvet covers are not customary in every country or region. Therefore, at some campsites you may be provided with two sheets (one for on under and one for on top of the duvet) instead of a duvet.

4. What are the costs of a bed linen package?

You can additionally book a bed linen package for 15 euros per person.

5. What are the measurements of the beds?

The matrasses on our beds are at least 80 centimetres wide. The double bed has two matrasses.

6. If you stay longer than a week, will the bed linen be changed?

No, the bed linen is not changed during your stay. It is possible, however, to wash the bed linen yourself at the campsite’s launderette.

7. What items are included in the baby package?

The baby package contains a highchair (the well-known plastic Ikea-highchair) and a camping bed, which has a matrass. There is no bed linen, so please bring your own.

8. What are the costs of the baby package?

You can hire a baby package for € 3.50 per night. Please note that the package can only be obtained for the entire vacation period.

9. What items do I have to bring with me?

It is wise to bring towels, dish-cloths, kitchen towels, a kitchen cloth and washing-up brush with you. Read more tips in our blog.

10. Is there electricity in the tents?

Yes, our tents have electricity and electric lighting.

11. Are the tents water proof?

Yes certainly. The roofs of our Villatents are resistant against rain. In addition, owing to the wooden platform there is no danger of rising damp. In sum, in your Villatent you are safe and dry! On the covered terrace you can comfortably sit outside, also if it rains.

12. What furniture items are included in my Villatent?

View the items list below for each type of tent:

– Items list Villatent Luxe
– Items list Villatent Luxe with sanitary
– Items list Villatent Luxe with sanitary XL

13. What extras can I book with my reservation?

Upon payment of an additional fee, you can book the following extras:

– Bed linen package (15 euros per person)
– Baby package (3.50 euros per night)
– Heater, including a gas bottle (5 euro per night)

Would you like to book an ‘extra’, but did you forget to tell us when you were making your reservation? No problem, you can still book your extra(s) two days prior to your arrival. You can book extras by phoning 085 301 08 98 or emailing to

14. Can I bring a side-tent?

Some campsites do not allow side-tents. If you are planning to bring one, please contact us to discuss the options. Please note that the maximum number of persons that can stay overnight is six.

15. Can I bring my dog?

If you go glamping with your family, naturally, you want to take your dog with you! In our Villatents and at most of the campsites where our fully decorated safari tents are located, your four-legged friend is more than welcome. The additional costs are 5 euros per night. If you go to ‘Details’ on the campsite’s website, you will find out whether or not you dog is welcome. For more information about glamping with your dog, read our blog.

16. How do I book?

Thank you for booking with us! Booking is possible 24/7 via our website. After making your booking, you will receive a confirmation directly by email. Furthermore, you can contact us at working days from 8.00 to 17.00 by telephone via +31 85 301 0898 or by email via We are always happy to assist you in making your reservation.

17. What are the arrival and departure days?

During the high season (July and August), arrivals and departures are on Friday. During the low season, you can arrive or leave on any day you wish. Please note that the minimum duration of your stay at the campsite is two nights.

18. What are the arrival and departure times?

You can check in at the campsite from 16.00 hours and check out at 10.00 hours every day.

19. Do I Pay booking costs?

Yes, the booking costs are 35 euros per booking. Do you want to book two different campsites? Please contact us by phone or email. We can then make arrangements for you. Naturally, you will only have to pay one booking fee of 35 euros.

20. Which payment methods are there?

You can pay for your booking in the following ways:

Through iDeal or via the iDeal link in the booking confirmation

  • Via bank transfer
  • Via credit card (if indicated in the booking document)
  • Our Belgian guests can pay via Bancontact
  • Our German guests can pay via Sofortbanking

Our bank details:
IBAN: NL76RABO0312362064
On behalf of: Villatent Europe Ltd.

21. Do I receive a confirmation of payment?

Once our administration has processed your payment, we will send you a confirmation of payment. If you have not received a confirmation after three working days, we advise you to contact us. Please first check your spam box.

22. What are the terms for a deposit and the final payment?

If you book more than six weeks before your departure, you are kindly requested to pay a deposit of 30% of the total rental amount. This deposit has to be paid within eight days after your booking. The final payment has to be made no later than six weeks prior to the starting date of your holiday. Will you arrive within six weeks after your booking? Then, you are requested to pay the total sum within eight days.

23. What about tourist tax?

For a stay at our campsites you pay tourist tax (also called local taxes, park charges or recreation tax). These costs are not included in the travel sum and must be paid on the spot. You pay per person per night and the costs may vary per camping/municipality. Check the site of the campsite in question for the rates.

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