Frequently Asked Questions

Answers to frequently asked questions

In the sections below you will find answers to frequently asked questions. Is your answer not listed? Then use the search function in the main menu or contact us.

1. What is the maximum number of people allowed in a Villatent?

Our Villatent Wood and Villatent Outback tents are equipped for up to five people, while the Villatent Nomad, Villatent Cottage and Villatent Ranger are equipped for up to six people.

2. Can I add more towels

No, it is not possible to add more towels to your reservation. It is best to bring towels from home. At some campsites you can rent towels through the campsite itself. Contact the campsite for the possibilities.

3. What is included in the bed linen package

The bed linen package consists of a pillowcase, fitted sheet and duvet cover. However, it is not common in every country and region to use a duvet cover. So you may find that at a campsite - for example, in Italy - you get two sheets (one for under the duvet and one for on top) instead of a duvet cover.

4. What does the bed linen package cost?

You can book a bed linen package for €15 per person.

5. What are the dimensions of the beds?

The mattresses in our beds are at least 80 centimetres wide. In tents with sanitary facilities, it is 90 centimetres. All beds are 2 metres long. In the double bed there are two separate mattresses.

6. If you stay longer than a week, will the bed linen be changed?

No, bed linen will not be changed during your stay. However, it is possible to wash the bed linen yourself in the campsite launderette.

7. What is included in the baby package

The baby kit consists of a high chair (the familiar plastic Ikea high chairs) and a camp bed. The camping cot comes with a mattress. No bed linen is available for the cot, so please bring this yourself from home.

8. What does the baby package cost?

You rent a baby package for €25 per stay and this package can only be ordered for the entire holiday period.

9. What should I bring to the tent?

It is handy to bring your own (bath) towels, tea towels and kitchen towels. You can read more tips on what you should definitely bring on a glamping holiday in this blog.

10. Is there electricity in the tent?

Yes, electricity and lighting are available in our tents.

11. Are the tents resistant to precipitation?

Yes, the roofs of our Villa tents are resistant to precipitation. And thanks to the wooden floor, you will not be bothered by rising damp. In short, in your Villatent you will be safe and dry! On the covered terrace you can also sit outside during a rainstorm.

12. What inventory is in my Villatent?

View the inventory list for each type of tent below:

13. What extras can I reserve when booking?

You can book the following extras at an additonal cost:

  • Bed linen package (15,- euro per person)
  • Baby kit (25,- euro per stay)
  • Gas heater including gas bottle (50,- euro per stay) (In the Netherlands, you cannot book extra, here there is a fixed heater).

Would you like to book something extra, but did you forget to mention it when booking? No problem, you can pass this on up to two days before arrival. You can book something extra via the upgrade link in the automatic e-mail you receive shortly before departure. Of course, you can also call 085 301 08 98 or email


14. Can I bring an extra tent?

Not every campsite allows an extra tent. If you would like to bring an extra tent, please contact us to discuss the possibilities. If an extra tent is possible, there is a maximum of six persons per pitch.

15. Can I bring my dog?

If you go glamping with your family, of course you prefer to take your four-legged friend with you! Your dog is welcome in our Villatents and on most campsites. You pay €40 extra per stay for this. On the campsite page, you can see under 'Details' whether or not your dog is welcome at the campsite in question. Want to know more about glamping with your dog? Check out our blog.

16. How can I make a reservation?

Reservations can be made 24/7 via our website. You will then immediately receive your booking confirmation in your e-mail. We can also be reached by telephone on working days from 8 a.m. to 5 p.m. via 085 301 0898 or by e-mail via We will be happy to help you with your booking.

17. Can I make a booking with several families?

Sure, that is possible! You can contact our customer service team for this. We will be happy to help you. Tel: +31 (0)85 301 08 98

18. What are the arrival and departure days?

In high season, arrival and departure days are Wednesdays and Saturdays, with a minimum stay of three nights. In low season, it is possible to arrive and leave on any day, with a minimum stay of two nights.

19. What are the arrival and departure times?

You can check in at the campsite from 4pm and check out until 10am on the day of departure. Would you like to check in or out earlier? This depends on availability and the campsite's cleaning schedule. It is best to contact the campsite for this.

20. Do I pay a reservation fee?

Yes, the reservation fee is 40,- euro per booking. Would you like to book two different campsites? Then please contact us by telephone or e-mail so we can make the booking for you. Then you will only pay reservation costs once.

21. What payment methods are available?

At Villatent you always pay in a safe (online) way. See the payment options at the bottom of each page.

Our bank details are:

IBAN: NL76RABO0312362064
In the name of: Villatent Europe B.V.

22. Will I receive a payment confirmation?

As soon as the payment has been processed by our administration, you will receive an automatic payment confirmation. Please also check your spam box.

23. When should I make the down payment and final payment?

If you book more than six weeks before departure, we ask for a deposit of 30% of the rent. The deposit must be paid within eight days. The remaining payment must be made no later than six weeks before the holiday. Are you leaving within six weeks of booking? Then we ask you to pay the total travel sum within eight days.

24. What about tourist tax?

To stay at our campsites, you pay tourist tax (also known as local charges, park charges or recreation tax). At most campsites, these costs are not included in the travel sum and must be paid locally. You pay per person per night and the cost may vary per campsite/municipality. Check the site of the relevant campsite for rates.